Dear Briarwood Pet Sitting Clients and Sitters;

This has been an amazing year here at Briarwood Pet Sitting, Inc.. We continue to grow in leaps and bounds. We've added a few star pet sitters and expanded our territory ever so slightly to include more of the east and north Dallas areas. We continue to enjoy your positive feedback and referrals. We hope that the care we provide the family you leave behind continues to meet and exceed your expectations. Thank you to all of you for making Briarwood Pet Sitting, Inc. a huge success!

As we grew and expanded this past year the need for an administrative person arose. In August Erin Hurley was brought on to manage the office and did a good job getting us more organized with confirmations, billing and updating profiles with new notes for some of you. She has now graduated from SMU and will be pursuing her full time career - we wish her luck as I'm sure those of you who had the opportunity to deal with her do too. That leaves us with an opening for an administrative assistant if anyone out there knows of someone who is extremely detail oriented and wants to work minimal hours a few days a week.

One of our most exciting announcements is the rollout of Power Pet Sitter software. We will be migrating everyone over to Power Pet Sitter this next month. We hope it isn't too inconvenient and appreciate all of your feedback (good and bad) and want to make ourselves available to answer any questions while the process moves forward. Some of the most exciting things about this new system are the ability for you, the client, to schedule your own pet sits; the ability to see that you are confirmed; the ability to enter the system at anytime to change or update your information; and you will receive automated email confirmations before your sits have started for peace of mind. It will be bumpy as we adjust to the new system but I assure you all it's a great move for all of us and it will make scheduling a pet sit and updating your information much easier than the current process. So thank you in advance for learning this new software with us!! (If you would like to get started please go to <http://www.briarwoodpets.com>www.briarwoodpets.com and click on "Login" then go to the bottom where it says "Click her to register" and follow the steps - there is no need to call the office first for a user name and password.)

I'd also like to thank our fabulous, loving, loyal, awesome, amazing (okay, I could go on forever) pet sitters. Chuck Berkhimer, Brook Boyd, Sarah Mitchell, Lindsey Whisenhunt and (formerly) Erin Hurley for doing the job of eight people and continuing to provide amazing service to over 330 Briarwood Pet Sitting, Inc. clients. So, THANK YOU!!

As you can see we are short a few sitters so if you know of anyone who would be a good fit and wants to join the best team in Dallas please feel free to point them in my direction. Hiring is the hardest thing I face day to day. I would never want to compromise in that area and because of that we remain under staffed most of the time. It's so hard to find people who are honest, loyal, responsible, and good with pets - but I keep at it every day.

And in future news - we will be expanding further into East Dallas as one of our sitters, Sarah Mitchell, becomes a Managing Partner of Briarwood Pet Sitting, Inc. and will be heading up a new division of the company. Her new division will go much farther east then we currently cover and will help build the model to take the company further out into DFW and then possibly franchise into the rest of the US. Sarah will be responsible for building up that territory so if you know of anyone who may need a pet sitter over there we'd love the referral!

In closing, I want to again thank all of you for trusting us with your beloved animals and homes. It's the greatest compliment of all when you call to schedule service - ever reminding us that we are doing a good job in your eyes and that you pick us over our competition. Our goal is your happiness and from what we can see it seems to be working. If ever though you do want to let us know where we can improve, please don't hesitate to do so. We appreciate the opportunity to improve.

I wish all of you Peace and Love in the new year.

Warmest Regards,

Heather Erdmann